Terms and conditions

Shipping

Jumping Dog Ltd. are based in London, United Kingdom and can ship to anywhere in the world (with few exceptions) 

We ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the EU.

As soon as the order comes in we aim to send it out as quick as we can which is usually on the same-or the next working day.

 
Sourcing policy

Jumping Dog Ltd. work with reputable people who we know and trust and who hold the same very high standard as we do in regards to sourcing. 

We guarantee our products are sweatshop-free, with no use of child labour (duh!) and no use of forced labour, safe and healthy working conditions for all our workers, legal labour contracts, payment of a living wage, freedom of association and the right to collective bargaining, no discrimination against employees and no excessive hours of work. Jumping Dog London Ltd. is committed to upholding these standards throughout the world.

 

Jumping Dog London Ltd is a company registered in England at the address 331 commercial road, Unit A, E1 2PS, London, United Kingdom. Our VAT Number is 184625487. 

 

Returns

If your product is defective let us know within 30 days and we’ll replace it or give you a full refund, minus shipping cost. 

If we replace defective merchandise, we’ll personally pay shipping for the replacement item. However, if the product has been worn, washed, or damaged, it’s out of our hands sorry! 

To return, put it back in the shipping container with the original invoice and mail to:

331 commercial road
Unit A
E1 2PS 
London
United Kingdom

 

Acceptance of your order

Once an order is placed with Jumping Dog Ltd. you will receive a confirmation acknowledging the details of your order. 

This is an acknowledgement of your details and order request however it is not a confirmation of your order. 

A contract between you, the customer, and Jumping Dog is confirmed once you receive an email with your tracking information. 

We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment.  All orders are subject to availability and confirmation of the order price.

If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.

Get in touch
We love to hear from you!
Write us letters, call us or email us at 
ph: +44 20 7790 4661
office@jumping-dog.co.uk
press@jumping-dog.co.uk
sales@jumping-dog.co.uk
331 commercial road
Unit A
E1 2PS 
London
United Kingdom